Last updated: [May 24, 2025]

At Penzion Hájenka Knížecí Pláně, we are committed to protecting your personal data and ensuring transparency in how we handle it. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website https://www.knizeciplane.cz/.

1. Who We Are

• Business Name: Penzion Hájenka Knížecí Pláně
  
  

• Registered Address: Penzion Hájenka – Princely Plains, 384 92 Borová Lada 1, Czech Republic
  
  

• Email: info@knizeciplane.cz

2. What Data We Collect

We collect personal information that you voluntarily provide when you:

• Make a booking
  
  

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Dates of stay
  
  

• Number of guests
  
  

• Submit a contact form
  
  

• Name
  
  

• Email
  
  

• Message content

Additionally, we collect anonymous usage data via Google Analytics, such as:

• Browser type and version
  
  

• Operating system
  
  

• IP address (anonymized)
  
  

• Pages visited and time spent

3. How We Use Your Data

Your personal data is used solely for the following purposes:

• To manage and confirm bookings
  
  

• To respond to your inquiries or special requests
  
  

• To improve our website through aggregated analytics
  
  

• To maintain basic communication regarding your stay

We do not use your data for marketing or advertising purposes without your explicit consent.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contractual necessity: to manage your booking or respond to your inquiry
  
  

• Legitimate interest: to analyze website performance via Google Analytics

5. Data Storage and Retention

Your personal information is stored on secure servers and retained only as long as necessary:

• Booking & contact form data: retained for up to 12 months after your stay
  
  

• Analytics data: retained according to Google Analytics' standard 26-month policy

6. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data.

However, your data may be processed by third-party services that help us operate the site, including:

• Google Analytics – for anonymous usage tracking (IP anonymization enabled)
  
  

• Web hosting provider – to host the website securely

All third-party providers are obligated to comply with GDPR or equivalent privacy standards.

7. Cookies

Our website uses only essential cookies required for proper operation. We do not use advertising or profiling cookies. Therefore, a cookie consent banner is not displayed.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to access your data
  
  

• Right to rectification of inaccurate data
  
  

• Right to erasure (in certain cases)
  
  

• Right to object to processing
  
  

• Right to lodge a complaint with a data protection authority

9. Data Security

We take all reasonable steps to protect your personal data, including:

• HTTPS encryption of all web traffic
  
  

• Secure form submissions
  
  

• Restricted access to user data

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for legal reasons. Updates will be posted on this page with the latest modification date.

11. Contact

For questions about this privacy policy or your personal data, please contact us:

📧 info@knizeciplane.cz